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POLICY ON RETURNS AND EXCHANGES

Returns and exchanges are based on each vendor's Terms & Conditions, where each vendor on The Bakeshop has their own methods of returning items.
Please contact your vendor for any inquiries regarding their returns policy.


ELIGIBILITY OF ITEMS FOR RETURN OR EXCHANGE

Nothing in this Returns Policy shall affect the statutory rights of any consumer under Australian Consumer Law
Customers have the right to return any purchased items that are deemed defective or faulty upon arrival in accordance with Australian Consumer Law. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

Customers have the right to return any purchased item that does not fit the vendors description of the item, or is of unacceptable quality, or fails to meet any other mandatory guarantees under Australian Consumer Law Customers are entitled to notify the vendor of any discovered defects at the time of receiving the items and can insist to have them rectified within a reasonable period of time in accordance with Australian Consumer Law. The only exception are defects caused by improper handling of the items by the Customer.

Customers have the right to refuse items as refunds and can ask for a money refund. A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the vendor to give the customer a credit card refund.

Customer guarantees do not apply if you have changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product.

Customer guarantees do not apply if you have misused the item to have caused a defect or have misused the item in a way where the item is now deemed faulty as a result of your misuse.

To better understand your consumer rights under Australian Consumer Law, please visit the ACCC website.

For all returns and exchanges, please contact the vendor.

Our return and refund policy is described above. According to VIC law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.